Refund policy

This Refund & Subscription Cancellation Policy (“Policy”) applies to all subscription-based purchases made through the website of Pikova Ventures LLP (“Pikova”, “we”, “us”, or “our”).

At Pikova Ventures LLP, quality is not just a promise—it is a standard we uphold in every delivery. Our customers’ trust and satisfaction remain at the core of everything we do. Every jar and every bottle that reaches you is more than just a product; it is a reflection of our commitment to purity, consistency, and your wellbeing. We strive to ensure that your experience with Pikova remains seamless, reliable, and worthy of your trust.

A customer may request cancellation of an active subscription for valid reasons, including but not limited to temporary or permanent relocation from the service area, dissatisfaction with the subscribed product, or any other reasonable cause for discontinuation. All such cancellation requests shall be subject to review and approval by an authorized representative of Pikova Ventures LLP. Additionally, a customer shall have the right to pause the subscription at any time, for any duration, without requiring prior approval from Pikova Ventures LLP, subject to intimation through the Platform or prescribed mode of communication. During the pause period, no deliveries shall be made and the subscription validity shall stand extended accordingly.

Upon approval of the cancellation request, the customer shall be entitled to a refund of the balance amount corresponding to the unutilized portion of the subscription, i.e., for products or services not yet delivered. Such refund shall be calculated at the same rate at which the subscription was originally availed, unless otherwise specified at the time of purchase. These terms shall apply uniformly to all subscription plans, whether monthly, quarterly, or yearly, and irrespective of whether the subscription was purchased through online or offline modes. The refund amount shall be processed within a period of 7–14 working days from the date of approval of the cancellation request.

In the event a customer has placed an order and made advance payment through online or any other payment method, the customer may cancel such order at any time prior to delivery, including while the order is in transit, for any reasonable cause. Upon such cancellation, the customer shall be eligible for a refund of the amount paid, which shall be processed within 714 working days from the date of approval of the cancellation request.

Further, in all cases, whether under a subscription or a one-time purchase, a customer shall be entitled to request replacement of the product, without any additional cost, in the event the product delivered is defective, deficient, contaminated, or otherwise unfit for consumption, including instances of unsatisfactory taste or compromised quality. Such replacement shall be subject to verification by Pikova Ventures LLP and must be reported within 24 hours starting from the time of delivery.