Refund policy
This Refund & Subscription Cancellation Policy ("Policy") applies to all subscription-based purchases made through the website of Pikova Ventures LLP ("Pikova", "we", "us", or "our").
At Pikova Ventures LLP, quality is not just a promise-it is a standard we uphold in every delivery. Our customers' trust and satisfaction remain at the core of everything we do. Every jar and every bottle that reaches you is more than just a product; it is a reflection of our commitment to purity, consistency, and your wellbeing. We strive to ensure that your experience with Pikova remains seamless, reliable, and worthy of your trust.
Cancellation. You can cancel any plan before your next billing cycle. We will refund everything undelivered, and you do not need to give a reason. Write to artofcare@pikova.in or message us on WhatsApp and we will confirm within one working day.
Once a jar has been delivered it cannot be returned, because every jar is sealed at source and used only once. This is for your safety, not our convenience.
On cancellation, the customer is entitled to a refund of the balance amount corresponding to the unutilised portion of the subscription, i.e., for products or services not yet delivered. Such refund shall be calculated at the same rate at which the subscription was originally availed, unless otherwise specified at the time of purchase. These terms shall apply uniformly to all subscription plans, whether monthly, quarterly, or yearly, and irrespective of whether the subscription was purchased through online or offline modes. The refund amount shall be processed within a period of 7 to 14 working days from the date the cancellation is received.
In the event a customer has placed an order and made advance payment through online or any other payment method, the customer may cancel such order at any time prior to delivery, including while the order is in transit. Upon such cancellation, the customer shall be eligible for a refund of the amount paid, which shall be processed within 7 to 14 working days from the date the cancellation is received.
Further, in all cases, whether under a subscription or a one-time purchase, a customer shall be entitled to request replacement of the product, without any additional cost, in the event the product delivered is defective, deficient, contaminated, or otherwise unfit for consumption, including instances of unsatisfactory taste or compromised quality. Such replacement shall be subject to verification by Pikova Ventures LLP and must be reported within 24 hours starting from the time of delivery.