Terms of service

At Pikova Ventures LLP, quality is not just a promise—it is a standard we uphold in every delivery. Our customers’ trust and satisfaction are at the heart of everything we do. Every jar that reaches you is more than just water; it reflects our commitment to purity, care, and your wellbeing. We aim to provide a seamless and refined experience to customers who value consistency, safety, and premium quality.

These Terms & Conditions (“Terms”) outline how you may use our website, services, and products. By accessing our Platform, placing orders, or subscribing to our services, you agree to these Terms along with our Privacy Policy, Refund Policy, and Return Policy. Our intention is to maintain transparency and ensure a smooth experience for every customer interacting with Pikova.

Pikova Ventures LLP is engaged in the branding, marketing, distribution, and sale of natural mineral water and beverage products. While Pikova manages the brand and customer experience, the products may be manufactured by carefully selected third-party partners who adhere to required quality standards. In case of any concerns, Pikova will always assist in facilitating a fair and timely resolution.

By using the Platform, you confirm that the information you provide is accurate and up to date. We encourage you to maintain the confidentiality of your account details and use the Platform responsibly. These basic expectations help us ensure a safe, reliable, and efficient service for all our customers.

Our product pricing is transparently displayed on the Platform and may be updated from time to time to reflect market conditions and operational considerations. Subscription plans may offer added value through preferential pricing, while one-time purchases are charged at standard rates. All orders are processed with care and are subject to availability and serviceability.

For your convenience, Pikova may offer subscription-based delivery services designed to ensure uninterrupted supply. You may choose to continue, pause, or discontinue your subscription as per your needs. Delivery timelines are indicative, and while we strive to ensure timely service, there may occasionally be delays due to logistical or external factors.

All returns, refunds, replacements, and cancellations are handled in accordance with our Refund Policy and Return Policy. We are committed to addressing genuine concerns fairly and promptly. While we strive to maintain the highest standards, our responsibility in any situation shall reasonably relate to the value of the product or service involved.

Pikova currently supplies natural mineral water in 20-litre jars designed to meet premium hygiene and quality standards. These jars are treated as single-use for customer delivery to ensure safety and purity. After use, the empty jars are collected solely for recycling and environmentally responsible disposal, and not for reuse. We request our customers to support this sustainability initiative. These Terms are governed by the laws of India, with jurisdiction at Haryana, and may be updated from time to time to reflect evolving practices and standards.